Refund policy

Returns & Refund Policy

We hope you love your order from Haniya’s Attire. However, if something isn’t quite right, you can return eligible items in accordance with the policy below.

14-Day Returns

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unworn and unused
Be in its original condition
Have all original tags attached
Be returned with its original packaging where reasonably possible
Be free from perfume, makeup, deodorant marks, stains, alterations or other signs of wear

Please take reasonable care of items while they are in your possession.

Your statutory rights are not affected.

How to Request a Return

To request a return, please contact us on whatsapp at 07564330087 within 14 days of receiving your order.

Please include:

Your full name
Your order number
The item(s) you would like to return
Your reason for returning

We will provide you with the return instructions and return address.

Please do not send a return without contacting us first.

Return Postage

Unless an item is faulty, damaged or incorrect, customers are responsible for the cost of returning their order.

We strongly recommend using a tracked postal service and keeping your proof of postage until your return has been processed.

Refunds

Once we receive and inspect your return, we will let you know whether your return has been accepted.

Approved refunds will be issued to your original payment method.

Please allow time for your bank or payment provider to process the refund after it has been issued.

Original standard delivery charges will be refunded where required by applicable UK consumer law. Additional delivery costs resulting from choosing a more expensive delivery option are not refundable beyond the standard delivery amount where permitted by law.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible at whatsapp 07564330087, including your order number and clear photographs of the issue.

If the item is confirmed to be faulty, damaged or incorrect, we will arrange an appropriate replacement or refund and cover reasonable return costs where applicable.

Made-to-Order & Personalised Items

Items that are made to your specifications, personalised or altered specifically for you may not be eligible for change-of-mind returns.

This does not affect your rights if an item is faulty, damaged, not as described or otherwise covered by your statutory rights.

Where an item is simply produced after ordering but is not personalised or made to your individual specifications, your normal statutory cancellation rights may still apply.

Exchanges

We currently recommend returning your eligible item for a refund and placing a new order for the size or style you would prefer.

This helps ensure your preferred item is not sold out while your return is being processed.

Cancellation Rights

For eligible online purchases, UK consumers generally have a statutory right to cancel their order within 14 days after receiving the goods, subject to applicable exceptions.

After notifying us of your cancellation, you generally have a further 14 days to return the goods.

Nothing in this policy is intended to limit your rights under applicable UK consumer law.