Shipping policy

Shipping Policy

At Haniya’s Attire, we aim to make ordering South Asian wear in the UK simple and reliable. Please read the information below before placing your order.

UK Delivery

We currently deliver to addresses across the United Kingdom.

Available delivery options and any applicable charges will be displayed at checkout before you complete your purchase.

Free UK Delivery

We may offer free UK delivery during promotional periods.

Where a free delivery promotion applies, this will be displayed on our website or at checkout. Promotional offers may be changed or withdrawn at any time, but this will not affect eligible orders that have already been placed.

Processing & Dispatch

Orders are normally processed and dispatched within 1–2 working days, unless otherwise stated on the product page.

Working days are Monday to Friday, excluding UK bank holidays.

Once your order has been dispatched, you will receive confirmation where available.

Estimated Delivery

After dispatch, UK orders will normally arrive within 2–5 working days, depending on the delivery service and destination.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, severe weather or periods of unusually high demand.

Made-to-Order Items

Made-to-order products may require additional time before dispatch.

The estimated production or dispatch timeframe for a made-to-order item will be provided on the relevant product page or communicated to you before your order is processed.

If your order contains both ready-to-dispatch and made-to-order products, they may be dispatched together once the complete order is ready unless otherwise agreed.

Tracking

Where tracking is available for your chosen delivery service, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch confirmation.

Incorrect Delivery Address

Please carefully check your delivery information before completing your order.

If you notice an error in your delivery address, contact us as soon as possible.

We will try to update the address if your order has not yet been dispatched, but we cannot guarantee that changes can be made once processing has begun.

We cannot accept responsibility for delivery issues caused by incorrect or incomplete information provided by the customer, subject to your statutory rights.

Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us and we will assist you in investigating the delivery.

Occasional courier delays may occur after an order has left us and may be outside our direct control.

Lost or Damaged Parcels

If you believe your parcel has been lost in transit or it arrives damaged, please contact us as soon as possible.

For damaged parcels or products, we may ask you to provide photographs of the packaging and affected items so that we can investigate the issue.

Where appropriate, we will work with the delivery provider and arrange a replacement or refund in accordance with your statutory rights and our Returns & Refund Policy.